Huh? No, the sun has not fried my brain. There really is a connection between Hilton Head Island, customer service and background screening firms. It is 6:45AM on beautiful Hilton Head Island and I have not even made my trek across the street to Java Joe’s for my morning kick start. Who really needs coffee with the sight and sound of waves crashing?
The island has everything I could want in a vacation: beach, ocean, local restaurants and great service.
The beach, ocean and local restaurants are a given. However, I have begun to realize that great service is a dying trade.
Maybe I have had too much time to think this week while sitting on the beach but the last couple of weeks have driven me crazy as we have tried to form a partnership with a new information provider.
We want to give them money. Lots of it. Month after month
Seems simple enough right?
Well for two weeks we have called, emailed, left voice messages and to date have still not gotten any response after the initial email that generated all of our questions. I have emailed and left messages with two of their VP’s. Nothing.
Did I mention we would be spending thousands per month?
What is the chance I get a phone call returned if we have a support issue? Or a complaint?
Did I mention we are going to spend thousands per month on this?
So what the heck does this have to do with background checks? A lot actually. When I launched Safe Hiring Solutions I made a commitment to ALWAYS provide the highest quality background screening service and GREAT customer support.
Read that again. I did not say we are perfect. We strive for perfection.
So our commitment to you still stands. If you call during normal business hours we will answer the phone. If you email us, we will email you back quickly.
This is not a marketing ploy for us. It is who we are. We have the greatest people who care deeply about what they do. And they know you need the best information as quickly as possible.
And if you have a question you need it answered now.
So thanks for letting me vent a little while on vacation. The truth is I expect the same level of service from our business partners as we provide our clients. Maybe my expectations are too high.
So be it. Great service can and does still exist. The team at Safe Hiring Solutions proves it every single day and it makes me proud.
You deserve it.