Current Openings

We are hiring and looking for talented people to join our growing team!

Safe Hiring Solutions, trusted by national organizations and local non-profits alike, offers comprehensive, industry-leading, real-time security solutions that simplify background checks, quickly screen visitors and volunteers, connect your clients, proactively assess threats, and provide live training to empower your people. We serve corporations, schools, hospitals, churches, property owners, leasing managers, and non-profit organizations across the country and around the world. 

All listed positions are full-time positions with a Monday-Friday schedule, 830am-5pm.  SafeHiring Solutions offers a comprehensive benefits package, including accrued PTO (10 days within the first 180 days of employment), nine (9) paid Holidays +2 additional days of your choosing Nov-Dec, medical, dental, & vision insurance options including ProActive MD Clinic, 401k match, and paid volunteer opportunities. 

Successful candidates will demonstrate the following Core Values

• Ability to build trust with integrity & honesty; a commitment to your self & others to build & strengthen relationships through transparency

• Plays well with others; a consistent and constant drive to work collaboratively to reach a common goal 

• Serves others well; willing & able to meet the needs of others 

• Displays an all-in mentality; executing the very best in all that we do for the greater good of the people & the organizational mission

• Exhibits a fun & positive attitude; eagerness to be involved & apart of something bigger

Operations Specialist

The role of the Operations Specialist (OS) is to receive incoming background check reports, confirm applicant identity using various methods, review databases for criminal history information, and compile data for reporting standards.  All OS team members are educated around FCRA and industry/compliance standards, and perform against quality control standards.  The OS supports the Operation by utilizing quick pivots when needed to achieve efficiency and productivity expectations.

Main Role Objectives

• All background check reports have verified personal identifying information (PII) and a compliant package based on existing mandates

• All background check reports are compliant with FCRA reporting standards (non FCRA where applicable)

• Each team works in tandem with one another to ensure a seamless handoff and efficient low touch process

Role Responsibilities

• Completing tasks/routines and following outlined processes to maintain turn around time set forth by the company; ensuring all processes are being followed per the most recent and updated processing guide

• Problem solving barriers that hinder productivity; regular conversations with your Leader regarding the scope of the work and ideas for improvement

• Responding in a timely manner to all emails and calls, working together to maximize productivity and completion of reports

• Communicating clearly around what is needed in order to perform your job responsibilities

Starting at $15/hr with an increase to $16.50 after 90 days and meets expectations performance review.

Client Success Specialist

The role of the Client Support Specialist (CSS) is to receive, assess, and resolve customer queries using many different styles and methods of communication.  The CSS manages incoming service desk tickets, as well as all incoming external communication; email, phone calls, chat ect. The CSS assists in problem solving barriers for clients and recommends solutions, while guiding product users through features and functionalities of products and services.

Role Objectives:

• Assisting clients & applicants as the established communicator & connector; facilitating Tier 1 progression

• Tier 1 support presence within the Client Support Team

• Articulates barriers internally, and participates in solutions based problem solving

Role Responsibilities:

• Providing direct support for all incoming calls and assigned service desk tickets; answering client and applicant questions, directing them to the appropriate resource or service based on their inquiry, including but not limited to: E verify, status inquiries, rush requests, etc

• Managing all in the moment Safe Hiring and Safe Visitor chats, answering client and applicant questions in the moment and directing them to the appropriate resource or service based on their inquiry

• Handling payments received and applying them to the appropriate report and/or client account as well as refunding applicable clients and/or applicant reports 

• Oversees and assists with the DCS Magik Portal passthrough process for Indiana K-12 schools; reviews and follows up on applicant reports, assists applicants with logistical questions regarding state form instructions, and reviews substantiated results prior to returning to clients

• Enters specific clients in the Reflynk platform for reference submissions

• Manages and reviews Safe Vendor Approvals, vetting against a set of predetermined criteria to either approve or deny a vendor access within an existing client building 

Starting at $16/hr with an increase to $17.50 after 90 days and meets expectations performance review.